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Capital Bank Teller, Sr - Hillsborough

Capital Bank Teller, Sr
Hillsborough Financial Center
(102 Millstone Drive)
Job Summary
A Senior Teller is often the face of Capital Bank to the customer, as tellers interact with a majority of the customers who visit financial centers. A Teller creates a positive customer experience while providing a variety of services involving the receipt and payment of money.
Job Duties/Responsibilities
Teller responsibilities include, but are not limited to the following:
Ethically represent Capital Bank in all interactions
Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork
Provide award-winning customer service with a positive attitude
Plan and organize effectively to complete all tasks and responsibilities
Process transactions accurately and efficiently in a fast-paced environment
Demonstrate knowledge of available products and services
Follow up on opportunities to retain, expand and deepen customer relationships
Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
Anticipate and prepare appropriate responses for common customer reactions
Demonstrate exceptional teamwork and potentially mentor new employeesRequirements? Qualifications
o High school diploma or equivalent
o Previous teller/cashier experience preferred
o Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
o Ability to learn and follow financial center operation and security procedures
Skills
o Ability to sell products and services to meet sales goals
o Ability to manage multiple and/or conflicting responsibilities
o Ability to promote the appropriate company image and maintain a professional image
o Basic computer skills with knowledge of email functions and Microsoft Office
o Excellent verbal and written communication skills
o Excellent organizational skills
o Good aptitude for math
o Outstanding customer services skills including researching and resolving customer issues
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer ? M/F/Vets/Disabled.
Please view Equal Employment Opportunity Posters provided by OFCCP her

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