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Front Desk Hillsborough

THIS IS A PART TIME (15-25 Hour/Wk Postion)
Planet Fitness is looking for committed, friendly, upbeat individual to become a part of one of the fastest growing fitness chains in the industry!
If you are looking to gain experience in customer relations, sales, or management, than this is perfect for you! Part time shifts available ONLY!!!, great benefits, and a fun work environment!
Essential Duties and Responsibilities:
Responsible for providing "Raving Fans" by creating rapport with customers
Interact with customers by telephone or in person
Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken;
Able to service a variety of customers with various needs
Contact customers to respond to inquiries;
Maintaining a clean work environment;
Physical Functions:
Ability to be flexible with schedule;
Ability to work in a group or team setting;
Face To Face Retail Customer Service experience preferred;
The ability to stand/work on your feet
The ability to be energetic and outgoing at all times;
The ability to handle weights of up to 50lbs
The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, work-load and/or personnel changes.
Planet Fitness is looking for committed, friendly, upbeat individual to become a part of one of the fastest growing fitness chains in the industry!
If you are looking to gain experience in customer relations, sales, or management, than this is perfect for you!
Essential Duties and Responsibilities:
Responsible for providing the first positive impression of the Planet Fitness facility;
Interact with customers by telephone or in person to provide information about Planet Fitness products or services and rectify account concerns;
Check to ensure that appropriate changes were made to resolve customers' problems;
Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken;
Resolve customers' service or billing concerns by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
Refer unresolved customer grievances to designated departments for further investigation;
Determine charges for services requested, collect deposits or payments, or arrange for billing;
Contact customers to respond to inquiries;
Maintaining a clean work environment;
Create rapport with customers that may lead to sales of new memberships or additional services or products.
Physical Functions:
Ability to stand and/or walk for an entire shift;
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment;
Ability to occasionally bend at waist with some twisting up to one hour of workday
Minimum Qualifications
At least 1 year of Face To Face Retail Customer Service experience normally gained from Hotel Front Desk, Or Waiter / Waitress experience
Open Availability To Work 3:00P-11:00P Weeknights And 6:30A-7:00P Saturday/Sunday
Familiarity with Microsoft Office applications (Microsoft Word)
A High School Diploma Or Equivalent required
Some College preferred
Closing experience is a plus!
Must want to GROW with the company !!
The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, work-load and/or personnel changes.



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