SEASONAL ORDER MANAGEMENT ASSISTANT-HILLSBOROUGH
Hillsborough, NC Hillsborough, NC Temporary Seasonal Temporary Seasonal $15.
00 - $15.
50 an hour $15.
00 - $15.
50 an hour SEASONAL ORDER MANAGEMENT ASSISTANT-HILLSBOROUGH Entry-Level Applicants Welcomed! $15.
50 per hour.
Hybrid after 1st 30 days.
Job Purpose:
We are seeking a dedicated and organized individual to join our Order Operations and Fraud Prevention team through our peak season (May- September).
The Order Operations team is responsible for maintaining a seamless flow, from order placement, through various Sports Endeavors order systems and production facilities to package shipment and payment processing.
This position will assist in the daily correction of order issues which impact successful shipment and charging of customer orders, with a focus on resolving payment issues.
Our Fraud Prevention team is the first line of defense in protecting the business against fraudulent activity and is responsible for customer order review, validating that each order is legitimate and authorized by the cardholder.
This position will assist in analyzing order data to determine if a transaction is valid as well as supporting a collection effort through customer phone calls and emails to resolve payment-related disputes.
We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization.
In addition to exceptional leadership and analytical skills, you must have a roll-up your sleeves attitude.
Primary Duties and Responsibilities Initiate contact with customers daily via phone and email related to payment issues or declined payments; collect payment on orders shipped but disputed with the customer's credit card company Analyze and decision orders that are held for fraudulent transaction screening using company fraud management systems and tools Communicate empathetically with cardholders to confirm order validity Proactively correct orders with issues daily within assigned buckets, escalating unique situations to department leaders Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards
Qualifications:
Detail-oriented with strong multi-tasking and organizational skills Ability to operate independently in fast-paced environment Experience with SAP and fraud prevention systems is desired Basic understanding of credit card processing and chargeback lifecycle High level of integrity and dependability with a strong sense of urgency and results-orientation Ability to work a flexible schedule to accommodate business needs Minimum 1 year of experience in E-commerce, customer service, or payments industry Associate degree or higher preferred English/Spanish bi-lingual speaker is a plus Benefits and Perks Competitive compensation, team member merchandise discounts, athletic club membership discounts, and more About Sports Endeavors Inc.
Sports Endeavors has been a family-owned company since 1984, and our brands include SOCCER.
COM, 431 Sports and WorldSoccerShop.
We are made up of players, coaches, and passionate fans.
Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport.
Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the home field for Sports Endeavors, Inc.
is North Carolina's vibrant Triangle region that's also home to Chapel Hill, Durham, and Raleigh.
We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.
Job Type:
Temporary Pay:
$15.
00 - $15.
50 per hour Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Hillsborough, NC 27278.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $15.
50 an hour $15.
00 - $15.
50 an hour SEASONAL ORDER MANAGEMENT ASSISTANT-HILLSBOROUGH Entry-Level Applicants Welcomed! $15.
50 per hour.
Hybrid after 1st 30 days.
Job Purpose:
We are seeking a dedicated and organized individual to join our Order Operations and Fraud Prevention team through our peak season (May- September).
The Order Operations team is responsible for maintaining a seamless flow, from order placement, through various Sports Endeavors order systems and production facilities to package shipment and payment processing.
This position will assist in the daily correction of order issues which impact successful shipment and charging of customer orders, with a focus on resolving payment issues.
Our Fraud Prevention team is the first line of defense in protecting the business against fraudulent activity and is responsible for customer order review, validating that each order is legitimate and authorized by the cardholder.
This position will assist in analyzing order data to determine if a transaction is valid as well as supporting a collection effort through customer phone calls and emails to resolve payment-related disputes.
We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization.
In addition to exceptional leadership and analytical skills, you must have a roll-up your sleeves attitude.
Primary Duties and Responsibilities Initiate contact with customers daily via phone and email related to payment issues or declined payments; collect payment on orders shipped but disputed with the customer's credit card company Analyze and decision orders that are held for fraudulent transaction screening using company fraud management systems and tools Communicate empathetically with cardholders to confirm order validity Proactively correct orders with issues daily within assigned buckets, escalating unique situations to department leaders Participate enthusiastically and show commitment to the team to meet or exceed team goals and achieve legendary service standards
Qualifications:
Detail-oriented with strong multi-tasking and organizational skills Ability to operate independently in fast-paced environment Experience with SAP and fraud prevention systems is desired Basic understanding of credit card processing and chargeback lifecycle High level of integrity and dependability with a strong sense of urgency and results-orientation Ability to work a flexible schedule to accommodate business needs Minimum 1 year of experience in E-commerce, customer service, or payments industry Associate degree or higher preferred English/Spanish bi-lingual speaker is a plus Benefits and Perks Competitive compensation, team member merchandise discounts, athletic club membership discounts, and more About Sports Endeavors Inc.
Sports Endeavors has been a family-owned company since 1984, and our brands include SOCCER.
COM, 431 Sports and WorldSoccerShop.
We are made up of players, coaches, and passionate fans.
Together, we deliver an unrivaled selection of quality gear, expert advice, and stories of greatness at every level of sport.
Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the home field for Sports Endeavors, Inc.
is North Carolina's vibrant Triangle region that's also home to Chapel Hill, Durham, and Raleigh.
We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect.
Job Type:
Temporary Pay:
$15.
00 - $15.
50 per hour Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Hillsborough, NC 27278.
Estimated Salary: $20 to $28 per hour based on qualifications.
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